TOTAL CUSTOMER SATISFACTION
Advent is not satisfied until you are. Your complete satisfaction is our first priority. When you call with a service need or question, you receive prompt, courteous attention. Our management & staff will proactively address service issues and discuss any of your changing service requirements.
QUALIFIED AND EXPERIENCED STAFF
Advent technicians have been selected because of their extensive experience with financial equipment. Our technicians have been trained to provide service on a wide variety of banking equipment. The Advent management team is experienced in managing technicians, managing parts inventory and resolving equipment problems.
Advent contract and hourly bill-work rates for ATM and Security Equipment are considerably less than our competitors. Additionally, Advent has both an extensive parts inventory and an in-house depot repair center, all working to provide you with the parts and equipment that you need at a very competitive price.
LOCAL AND INDEPENDENT
Advent management is locally based, enabling us to respond to changing market conditions and your service needs. As a regional company, we are devoted to the mid-atlantic financial community.
Our primary objective at Advent is to maximize the availability of your equipment by providing rapid response and minimizing unnecessary downtime. We accomplish this by staffing according to need. We feature an online dispatch system to ensure calls are received and a trained technician responds to all service requests in a timely manner.